Are firm owners waiting too long to prepare for the next generation?
The youngest generation in the insurance workforce brings with it new expectations, from culture and flexibility to structure and technology. For independent insurance agencies, adjusting long-standing practices to meet Gen Z’s expectations can be a complex process.
“I think the longer your agency has been around, the harder it can be to recognize when change is needed,” said Vonda Copeland (pictured), vice president of operations at Copeland Insurance Agency, a family-owned business based in Kan