With 28 catastrophic weather events in 2023 causing nearly $93 billion in damage, customer service satisfaction plunged to a seven year low, according to the latest J.D. Power 2024 U.S. Property Claims Satisfaction Study released today.
More extreme weather events led to a larger number of high-severity claims and longer claims settlement times, negatively affecting satisfaction, which declined to the lowest level in seven years, the report said.
The average claims cy