Nationwide’s Chetan Kandhari said the company is working to build a bionic workforce.
Maybe that brings to mind robots, futuristic technology and sci-fi imagery, but Kandhari said no one should fear robots replacing humans. Bionic simply means that biological components are aided by technology or electronics, and he said this balance is key in driving the workforce at Nationwide forward with generative AI technology assisting human workers.
“One of the things that we think about in the notion of bionic is this augmented play between people and machines, and that’s where the bionic word comes in,” he said during Carrier Management’s annual InsurTech Summit, held May 21. “It’s how do you really commingle the two in a way to give excellent customer experien