He looks back on 28 years of living out a people-first strapline

In the 28 years he has served with Sedgwick, Mark Gilbert has seen the business through many of the changes that have marked its evolution from a regional claims administrator founded in 1969 to a global insurance services provider with over 30,000 colleagues across 80 countries.

In progressing alongside the business, Gilbert has had the opportunity to see it from all angles – as a loss adjuster, a branch manager, a regional director and a division head before he stepped into the more client-fac

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