Kevin Strain on digital changes, hybrid working, and advisors’ edge over AI

Sun Life has been in business in the traditional life insurance industry for over 150 years, and cultural shifts accelerated by the COVID-19 pandemic impact have made digital mission critical for the insurance company.

Sun Life clients now expect to have “fully digital journeys” with the life insurer, which also focuses on wealth and health solutions, and this is a global phenomenon, Sun Life president and CEO Kevin Strain (pictured) told Insurance Business.

“Our businesses are fully digitally orien

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