EY head on an issue the industry needs to get on top of

“This year, we wanted to highlight the recurring theme of the global protection gap from a different angle – examining how the insurance industry can restore trust and deliver more societal value.”

Exploring some of the key themes of EY’s latest ‘Global Insurance Outlook’ report, Isabelle Santenac (pictured), global insurance leader at EY, emphasised the role that trust and transparency play in unlocking growth. It’s a link put firmly under the microscope in the annual report as it examined how the insurance market is being reshaped by multiple disruptive forces including the evolution of generative AI,

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