Over the last 20 years, the role of the claims handler has evolved significantly, from a largely back-office function to one centred around partnership and mutual benefit. In today’s market, claims is now at the forefront of client-insurer relationships, playing a key role in driving a proactive, collaborative, and partnership-focused approach.
In May 2024, Liberty Specialty Markets worked in partnership with the UK’s risk manaagement association, AIRMIC, to conduct a Pulse Survey on Claims. The research demonstrated just how critical claims service levels are for risk managers when choosing their insurer, with it increasingly taking precedence over cost alone. This trend is evident across various industry sectors and claims arra