Find out how you can earn your Accredited Customer Service Representative certification to boost your career. Learn how to get certified and reap the benefits
By Ramon Berenguer
Becoming an Accredited Customer Service Representative (ACSR) in the insurance industry can be an excellent career choice, especially for individuals who have a passion for helping people.
At first glance, the job of ACSR in insurance sounds like a tedious job of answering calls and taking customer complaints, but there is much more to it than that. In this article, Insurance Business will discuss what it’s like to become an Accredited Customer Service Representative. Read on to learn more about this critical customer-facing role in insurance.
This ACSR designation is a formal recognition of committed professionals who provide customer service support in various insurance sectors. By obtaining the ACSR certification, you demonstrate your dedication and expertise in understanding the specific needs of clients looking for the appropriate insurance solutions.
1. Accredited Customer Service Representative – Life and Health (ACSR-LH)
This is a type of ACSR that caters to a niche market in life and health insurance. ACSR-LH agents are specialists trained specifically in life and health-related insurance products. Their primary role is to assist clients in making decisions on their life or health insurance coverage that will give them the best outcomes.
2. Accredited Customer Service Representative – Personal Lines (ACSR-PL)
This is another niche ACSR specialization. The ACSR for Personal Lines is mainly con